Customer Chat Representative
NeoWork
- Philippines
- Permanent
- Full-time
- Interact with customers through chat platforms and provide timely and accurate support
- Assist customers with product or service-related inquiries and issues
- Resolve customer complaints or concerns in a satisfactory manner
- Proactively identify opportunities to improve the customer support process
- Update and maintain customer information in our system
- Collaborate with internal teams to address customer needs and provide comprehensive solutions
- Stay up-to-date with product knowledge and company policies
- Adhere to established procedures and guidelines
- Atleast 3 years of proven experience in a customer support or similar role
- Preferably someone with experience in healthcare or technology accounts
- Excellent written communication skills with strong typing speed
- Patient and empathetic, with a genuine desire to help customers
- Ability to multitask and handle multiple chat conversations simultaneously
- Strong problem-solving and decision-making abilities
- Proficient in using chat support software and tools
- Strong attention to detail and accuracy
- Ability to adapt to changing environments and handle high-pressure situations
- Owned computer or laptop and stable internet connectivity.
- Knowledgeable in Office 360, Google Apps, and client-facing communication.
- We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA.
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.