Capacity Planner - Workforce Management (MOA Pasay) | Onsite
TASQ Staffing Solutions View all jobs
- Pasay City, Metro Manila
- Permanent
- Full-time
- With minimum of 2 years of College Education (No back subjects)
- At least 2 years people management; 2 years of BPO Capacity Planning
- Oversee the development and implementation of staffing models and scheduling procedures.
- Coordinate agent schedules and Individual Development Plans (IDPs), making timely adjustments as needed.
- Accurately update employee information within the Verint Workforce Optimization (WFO) system.
- Track agent adherence to their schedules using the Verint WFO system.
- Ensure staffing needs are fulfilled in alignment with the IDPs.
- Engage in clear and effective communication with both internal and external customers.
- Strike a balance between staffing requirements, operational efficiency, and financial objectives.
- Generate daily and interval reports to assess operational performance as necessary.