Bilingual Executive Support Specialist - Freelance, Remote
- Taguig City, Metro Manila
- US$6.00 per hour
- Contract
- Full-time
A leading property funding and mortgage brokerage firm specializing in providing accessible loan programs and financial solutions to diverse communities across the United States. With a focus on empowering individuals through specialized financing options, including ITIN loans and DSCR programs, they help both first-time homebuyers and seasoned investors achieve their real estate goals. Their commitment to education and personalized guidance has established them as a trusted partner in real estate financing solutions.Why does this role exist?
We are seeking a bilingual executive support specialist to enhance client relationship management, streamline communication processes, and expand outreach initiatives. This role will be crucial in ensuring seamless follow-up with clients, managing webinars, and maintaining strong client relationships while supporting the company's marketing efforts in both English and Spanish-speaking markets.The Impact you'll makeClient Relations & Communication
- Follow-up with clients regarding appointments and paperwork
- Handle bilingual client communications via email and phone
- Support the closing process through prospect nurturing
- Ensure timely completion of documentation
- Assist in setting up and managing Zoom webinars
- Manage participant interactions during live sessions
- Handle webinar replays and follow-up communications
- Respond to participant questions in chat
- Assist in setting up and managing Facebook advertising campaigns
- Manage Instagram and Facebook content calendars
- Create and schedule social media content using Canva
- Manage posts across Instagram and Facebook
- Coordinate marketing materials in both languages
- Manage calendar and appointments using MS Outlook
- Coordinate through MS Teams and Monday.com
- Maintain organized documentation
- Handle CRM updates and management
- Fluent bilingual proficiency in Spanish and English (written and verbal)
- Proven experience in executive assistance and client support
- Experience with webinar management and social media platforms
- Proficiency in required tools (High Level CRM, Canva, MS Office Suite or equivalent)
- Background in customer service or client relations
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
- Advanced proficiency in MS Office Suite
- Social media management expertise
- CRM system proficiency
- Digital marketing tools knowledge
- Content creation abilities
- You thrive in fast-paced, client-focused environments
- You're passionate about helping others achieve their real estate goals
- You excel in both English and Spanish business communications
- You're self-motivated and detail-oriented
- You enjoy managing multiple priorities
- You have a natural talent for building relationships
- You're tech-savvy and quick to learn new tools
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
- Monday to Friday, 10 AM to 7 PM EST (Eastern Standard Time)
- Occasional weekend availability for urgent matters
- 40 hours per week
- $6 per hour
- No benefits package included