Operations Associate - Special Accounts

• Investigates, reviews, and resolves escalated/ specialized inquiries, requests, and concerns through appropriate unit coordination (e.g. Title Transfer, Refund, HLURB Cases, Filinvest Premier Projects Management, etc.)
• Prepares and provides performance reports to management
• Performs other administrative functions and other tasks that maybe assigned by the Service Desk Head
• Evaluates current processes and plans, directs, implements, and monitors unit process improvements
• Encourages, motivates, and maintains a professional demeanor and atmosphere within the unit and department

• High level of skill to manage accounts by organizing resources and activities
• High sense of responsibility and urgency in dealing with external and internal clients
• High comprehension and interpretation of verbal and written communication by client
• Person with high integrity
• Professional in the manner of writing correspondences
• With good presentation skills
• Skills in multi-tasking and account management
• Basic computer skills
• Excellent attention to detail
• Skills in adapting to extremely adverse working conditions and continuous change
• Applied knowledge of the real estate industry and its dynamics
• Decisive with sufficient problem - solving skills
• With good negotiation skills
• Customer service oriented with passion to deliver optimal customer experience

• Bachelor's Degree in any business-related course, such as Marketing Management, Business Administration/Management, HRM, AB Psychology, etc.

Filinvest Group