Senior Manager - 3PL Warehouse Management
Activate Talent View all jobs
- Philippines
- Contract
- Full-time
- Oversee day-to-day operations across 3PL warehouse partners, ensuring SLAs and KPIs are consistently met
- Manage inbound, outbound, and reverse logistics processes across DTC and retail channels
- Own inventory accuracy across all warehouses, including cycle counts, reconciliations, and reporting
- Act as the primary point of contact for 3PL partners, driving accountability and continuous improvement
- Monitor fulfillment performance metrics (order accuracy, shipping speed, cost efficiency) and implement optimization strategies
- Lead peak planning, capacity forecasting, and operational readiness for high-volume periods
- Collaborate cross-functionally with Supply Chain, Operations, CX, and Finance teams
- Identify and implement process improvements to reduce costs and improve service levels
- Ensure seamless integration and usage of NetSuite for inventory, order management, and reporting
- Manage escalations related to fulfillment issues, delays, or discrepancies
- 6+ years of experience in warehouse operations, logistics, or supply chain management
- Proven experience managing 3PL partners in a DTC or e-commerce environment
- Strong proficiency in NetSuite (inventory management, order management, reporting)
- Deep understanding of warehouse operations (receiving, picking, packing, and shipping workflows)
- Experience managing multiple warehouses or distribution centers
- Strong analytical skills with the ability to interpret data and drive decisions
- Excellent stakeholder management and communication skills
- Ability to thrive in a fast-paced, high-growth environment
- Experience in beauty, cosmetics, or CPG industries
- Experience with international logistics and freight coordination
- Background in process optimization or continuous improvement initiatives
- High-performing 3PL partners consistently meeting or exceeding SLAs
- Improved inventory accuracy with reduced discrepancies across all warehouses
- Efficient and cost-effective fulfillment operations, especially during peak periods
- Strong operational visibility through accurate and timely reporting in NetSuite