CSR - Collections Specialist
- Quezon City, Metro Manila
- Permanent
- Full-time
2 years of contact center experience is a big plus show us you can manage customer concerns like a pro.
College or High School graduates are welcome what matters is your passion and professionalism.
Strong communication skills both spoken and written paired with great listening abilities.
A customer-first mindset you handle every interaction with empathy and care.
Sharp attention to detail accuracy matters in our work.
Comfortable using MS Office and navigating web-based tools.
A polite and professional demeanor that inspires confidence.
Flexible with shifting schedules you're adaptable and reliable.
Goal-oriented you know how to meet and exceed targets.
Bonus: Emotional intelligence and self-awareness to build strong relationships and a winning team culture.️ What Youll Be Doing:Reach out to customers with overdue accounts and handle collection calls professionally and empathetically.
Update customers on their account status and work toward successful resolution of outstanding balances.
Negotiate payment terms firmly but respectfully, ensuring a positive experience for all.
Keep accurate records of interactions and update systems accordingly.
Stay compliant with all regulations and company policies integrity is key!
Work closely with other teams and external partners to support customer needs and deliver results.
Ensure every customer interaction ends with satisfaction and trust.Ready to take the next step in your career? Apply now and be part of a team that values your skills, supports your growth, and celebrates your wins!