Call Center Agent - Hybrid - Cebu City
- Cebu City, Cebu
- Permanent
- Full-time
Location: CebuWhy Apply?
- Hybrid Work Arrangement (only 3 days onsite weekly)
- Quarterly Performance Incentives
- HMO Coverage starting Day 1, plus 2 Free Dependents
- Comprehensive Life Insurance
- 20% Night Differential Pay
- Vacation and Sick Leave Credits
- Birthday and Bereavement Leave Credits
- Respond promptly and professionally to customer inquiries via the products ticketing system
- Collaborate with customers to identify, replicate, and resolve product issues through various communication channels
- Work closely with team members to provide effective solutions and ensure high customer satisfaction
- Share customer feedback and insights during regular team meetings to assist management in making informed, data-driven decisions
- Identify recurring support requests related to your expertise and proactively develop knowledge base articles or alternative solutions to reduce ticket volume
- Provide outstanding customer service by maintaining a friendly and empathetic tone, delivering timely and proactive responses to maintain high satisfaction scores
- Conduct training for new and existing customers via phone and email, guiding them on using the platforms knowledge base to ensure smooth product adoption
- Currently in at least the 3rd year of college in courses like Management Accounting, Accounting Technology, Bookkeeping, or related fields
- At least 6 months of experience in phone-based customer support (BPO, VA, etc.)
- Proficient in English, both spoken and written
- Familiar with basic accounting principles and accounting software (e.g., SaaS platforms)
- Willing to work night shifts and flexible schedules
- Open to working in a hybrid setup in Cebu (3 times per week onsite)
- Must have a stable internet connection at home