Job Responsibilities Manage, lead, train, develop, and mentor team members Conflict resolution by engaging with our mobile app users while maintaining a high level of customer service Handle queries from customers while ensuring total customer satisfaction Prepare and analyze reports on team performance and customer feedback Stay updated on industry best practices and implement them to enhance service quality. Perform other duties as may be assigned Qualifications Bachelors degree in any field Proven experience as a Customer Service Supervisor or similar role Above average skills in MS Office Applications Strong command of English and Filipino languages, proficiency in other dialects, a plus Ability to work in a fast-paced environment and handle challenging situations Ability to resolve conflicts and handle customer complaints Can work well with minimum supervision Applicants must be willing to be assigned to Marcos Highway, Antipolo