Senior Data Analyst (JNS0008)

• Develop and Maintain Dashboards: Create visually compelling and data-driven Power BI dashboards and reports tailored to the needs of IT managed services teams.
• Data Analysis & Reporting: Analyze complex datasets to generate insights on service performance, ticket trends, operational efficiency, and customer satisfaction.
• Data Integration & Transformation: Extract, transform, and load (ETL) data from multiple sources, including IT service management (ITSM) systems, CRM, and financial platforms.
• Performance Monitoring: Track and report on key performance indicators (KPIs) for internal teams, ensuring data accuracy and consistency.
• Collaborate with Stakeholders: Partner with IT, operations, finance, and leadership teams to understand business needs and deliver data solutions that enhance decision-making.
• Automation & Optimization: Identify opportunities to automate reporting processes and improve data accessibility.

• Documentation & Training: Maintain clear documentation of reports, data models, and methodologies while training end users on Power BI functionalities.

• Experience: 3+ years of experience in data analysis, business intelligence, or a related role.
• Experience ConnectWise.
• Experience in IT Managed Services or a similar technology-driven industry.
• Technical Skills:

• Proficiency in Power BI (DAX, Power Query, data modeling, and visualization best practices).
• Strong Database skills for querying and managing relational databases.
• Experience working with ITSM, CRM, and financial data sources.
• Soft Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication skills to convey complex data insights to non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced environment.

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