Call Center Agent - Quezon City

TASQ Staffing Solutions View all jobs

  • Quezon City, Metro Manila
  • Permanent
  • Full-time
  • 3 days ago
  • Apply easily
We are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.Key Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, and chat
  • Resolve customer issues and complaints with a focus on first-call resolution
  • Maintain accurate and comprehensive records of customer interactions
  • Collaborate with team members to improve customer service processes
  • Provide product and service information to assist customers with their needs
  • Proactively identify opportunities to enhance the customer experience
  • Meet or exceed individual and team performance targets
Requirements
  • At least High School Graduate (Old Curriculum) with or without BPO Experience
  • Must be conversant in both spoken and written English
  • Amenable to work fully on-site in Quezon City
  • Amenable to work on shifting schedule
  • Can start ASAP
  • Must be resourceful and able to solve problems while ensuring compliance to processes and policies
  • Able to collaborate with other team members and is receptive to feedback

TASQ Staffing Solutions