Customer Support Representative

Multisys Technologies Corporation

Paranaque City, Metro Manila
Permanent
Full-time

2 months ago

Job Summary:A Customer Support Representative handles and assists client/user with their concerns received via online or on-site support through the different forms of support channels with efficient work ethics with the customer.He/she acts as a frontliner between the company and the client. He/she receives and escalates all issues and concerns of the customer to the technical support or other department with complete and correct data.Essentials Duties and Responsibilities:

Assist customers according to their concerns

Transactional / Non-Transactional
General Inquiry
Conduct on- site or online support
Received, escalate and resolve customer’s concerns

Identify general or isolated cases
Inform customers/partners regarding advisory or new updates
Educate customers regarding their concerns
If can’t be resolved escalate technical concerns to technical support.
Assist the customer regarding any form of transactional requests

Verification, confirmation, validation of payment and any related to transactional request
Billing Concerns
Track customer transactions
Train the clients or the customers

Educate customer regarding basic functions of the system.
Educate customers regarding basic troubleshooting
Educate customers regarding basic procedures
Educate customers regarding project background
Reporting

Reporting to the superior regarding ticket status
Reporting to the customer/client/partner regarding ticket status
Presentation and conduct system walkthrough to the customer/client/partners on-site or online.
Report and Investigate project anomalies inside the support
System application’s handling

Admin system monitoring and basic handling procedure;
Replicate the issues received from the customers
Customer’s system/user management monitoring and basic handling procedure;
Internal communications regarding system health
Recording, monitoring and updating of tickets

Creating of issues and concerns to the ticketing tool
Follow up and Monitoring of status of each ticket

Qualifications:

Bachelor’s degree relevant to the job
With at least 6 months - 1 year experience in Sales
With at least 2-year experience in Customer Service
Excellent communication and presentation skills
Must have experience in:

Technical Writing
Data Analysis
Software applications
Microsoft Programs
Must be willing to travel in and out of Metro Manila

Special Leave Benefits for Women
Free Lunch or Snacks
Gym Membership
Paid Sick Leave
Single Parent Leave
Paid Bereavement/Family Leave
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans

Other:

Calamity Leave
Clinic
Court
Game Room
Garden
Mental Health Benefit
Music Studio
Salon
Spacious Free Parking
Tree house

Entry Level / Junior, Apprentice Customer Service Information Technology / IT 8 openings Bachelor's degree graduateMultisys Technologies Corporation is considered one of the leading software solutions company in the Philippines that provides a wide range of cost-effective, full-scale software services, system platforms, and integrations being used by thousands of companies and organizations.Empowering Your BusinessA leading software company in the Philippines, Multisys has been steadfast in seeking greater digital transformation for the country, through systems design, development (programming), and deployment (implementation).Who We AreWe are a software solutions company backed by a team of full-stack developers and elite programmers.What We DoMultisys empowers businesses and is a partner to everyone. The wide breadth of copyrighted platforms and solutions that we openly offer underscores our relentless commitment to helping private companies operate more efficiently and grow, as well as to assist government agencies for faster and more effective delivery of services to the public.How We HelpWe put our heart and core on system automation and integration services that expedite various processes and transactions—ultimately helping reinforce the ease of doing business across the Philippines archipelago.Corporate PrincipleWe pursue and bring solutions beyond software development to create impactful advancement to empower businesses.Our MissionOur mission is to build a sustainable and future-ready society by providing smart solutions to empower businesses and partners to expedite and streamline their processes.Our VisionOur vision is to revolutionize ways of life towards greater digital transformation through innovative software solutions.Our CultureWe Work to Play and Play to WinWe maintain a casual work environment to inspire our people and help them achieve more.

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