AI Voice Support Specialist

Ylopo LLC

Manila City, Metro Manila
₱40,000 per month
Permanent
Full-time

1 day ago

What is AI Voice?AI Voice is an exciting AI product that calls leads for Ylopo clients!The AI Voice Support Specialist plays a crucial role in managing AI Voice submissions, interacting with clients to gather information, configuring AI Voice setups, and providing live product support.The responsibilities include both administrative tasks, such as updating trackers and Salesforce tags, and technical duties, like implementing AI Voice and configuring Strypes and CRM settings for clients.Effective communication skills, including Zoom, calls, texts, and email, are essential for client interaction.The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle. Collaboration with internal departments, including billing, sales, product support, and client success management, is a key aspect of the role.Responsibilities:

Support clients on AI Voice accurately and timely
Configure AI Voice on client’s behalf
Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience
Serve as Subject Matter Expert for AI Voice product
Meet all KPIs, including setup time and AI Voice accounts sent live
Maintain satisfactory standards of training and undertake such training and development as reasonably required by the company
The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle, including having retention conversations when needed.

Previous experience in a support, training, customer service, or sales role
Professional manner, Positive demeanor, trustworthy character
Consistent work habits and strong work ethic
Strong organizational skills and attention to detail
Ability to multitask, and work independently toward deadlines
Strong written and verbal communication skills, ability to work well in a small group setting
Ability to take the initiative and see projects and tasks through to completion
Ability to understand and convey detailed information about the various processes required for different account changes
Understanding of real estate and the real estate profession a plus, but not necessary

System Requirements:

Processor should be 2 ghz and above, Intel core 5/7 or equal is highly required
MUST have the latest Operating System
Ram should be at least 16 gig with 100 gb Free disk space
MUST have a back-up Computer with the same specs as the main device
A Headset with noise cancelling feature is a must
At least 20 mbps & up wired connection for main isp
Back up internet is a must (pocket wifi, prepaid wifi etc. but strictly no USB Sticks allowed)
Back up power source

Shift Schedule: 9AM - 6PM Pacific Standard (weekends shifting schedule)Rate: starts at PHP 40,000 depends on experience

Work from Home
Medical / Health Insurance

Entry Level / Junior, Apprentice Customer Service Digital Marketing 1 opening Bachelor's degree graduateAbout YlopoYlopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.Why work for Ylopo?At Ylopo we offer team members:A full time, permanent work from home set upA commitment to personal developmentguidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,Team building events, team lunches/ happy hours, and other company wide eventsA supportive, caring environment dedicated to continuous learning and growth.With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

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