FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.Your Team's ImpactData Operations Technical Support (DOTS) is a dedicated testing and support team, committed to delivering seamless operations and exceptional user experiences. We partner closely with stakeholders, driving operational efficiency and minimizing downtime to support the success of the organization. Our focus is on being a trusted and reliable partner, always striving to enhance productivity and optimize the support experience for all users.As a Production Support Engineer I, you are expected to provide day-to-day support for various technical issues. This involves troubleshooting and resolving incidents and issues to ensure seamless operation of applications, systems and processes.What You'll Do Investigate and resolve technical issues and user queries. This will involve thoroughly examining, analyzing, fixing and documenting the symptoms and potential causes of the problem. Investigate and resolve server performance issues, database and infrastructure related issues and system failures and escalate issues to required/appropriate team.Perform manual testing of software products, document test results and report defects following he Software Development Life Cycle (SDLC).Write accurate and detailed test cases and test scenarios.Investigate and resolve technical issues and user queries. This will involve thoroughly examining, analyzing, fixing and documenting the symptoms and potential causes of the problem.What We're Looking ForBachelor's Degree in Computer Science, Information Technology, Computer Engineering or equivalent.Has strong communication, analytical & problem-solving skills.Excellent time and task management abilities.Ability to do troubleshooting and diagnosing technical problems.Has general understanding and/or experience of business process management and Agile Methodology.Has general knowledge of Software/Project Management tools & QA testing methodologies and procedures.Willingness to work on shifting schedule every quarter and doing weekend OT.Has basic knowledge in SQL.Knowledge on Automation tools is an advantage.What's In It For YouAt FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.Career progression planning with dedicated time each month for learning and development.open to all employees that serve as a catalyst for connection, growth, and belonging.Learn more about our benefits .Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.Company Overview:FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at and follow us on and .At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.
