Real Estate Virtual Assistant (For Active Pooling)

• Serve as the primary liaison for existing and potential residents, addressing inquiries and providing assistance in a virtual capacity.
• Offer virtual support across various tasks such as handling maintenance requests, facilitating lease signings, scheduling property viewings, conveying pricing information, and ensuring timely follow-ups on appointments and events.
• Conduct follow-ups with residents regarding delinquent accounts to ensure prompt resolution.
• Facilitate the completion of paperwork including leases, lease amendments, contracts, and lease renewals, maintaining accuracy and compliance.
• Disseminate important announcements and notices to residents through multiple communication channels, ensuring effective outreach.
• Provide administrative support to the operations manager, assisting in resident and vendor management, as well as handling internal tasks.
• Oversee general office management duties including ordering office supplies, managing maintenance requests, and coordinating courier services.
• Manage monthly asset management fees for all assets/entities, maintaining meticulous records and ensuring accuracy.
• Prepare monthly expense reports for executives and employees, organizing receipts, and uploading data as necessary.
• Coordinate with legal counsel for annual shareholder/partnership resolutions and filings, ensuring compliance with regulatory requirements.
• Conduct market research to gather relevant insights and inform decision-making processes.
• Maintain and update contact lists to facilitate efficient communication and relationship management.
• Assist with calendar management and appointment scheduling as required, ensuring timely organization and coordination.
• Prepare task lists and reminders for team members, following up as necessary to ensure completion.
• Aid residents in processing rent payments, providing guidance and assistance as needed to ensure timely and accurate transactions.

• Proficiency in virtual communication tools and platforms such as email, video conferencing, and chat applications.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a virtual environment.
• Attention to detail and accuracy in paperwork and data management to ensure compliance and efficiency.
• Familiarity with real estate regulations and leasing processes to facilitate smooth transactions and interactions with residents.
• Excellent communication skills, both written and verbal, to effectively convey information and address resident inquiries.
• Ability to work independently and collaboratively within a virtual team environment, demonstrating initiative and reliability.
• Experience with financial management tasks such as expense reporting and fee management is desirable.
• Knowledge of market research methodologies and tools to gather and analyze relevant data effectively.
• Proactive approach to problem-solving and follow-up, ensuring timely resolution of issues and tasks.

• Work from home

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