WFM Manager

Tap Growth ai

Taguig City, Metro Manila
Permanent
Full-time

14 hours ago

🌟 We're Hiring: WFM Manager! 🌟We are seeking an experienced and analytical WFM Manager to optimize workforce planning and operations. The ideal candidate will have expertise in forecasting, scheduling, and resource management to ensure optimal staffing levels, improve operational efficiency, and drive performance excellence across our organization.📍 Location: Taguig, Philippines
⏰ Work Mode: Work From Office(100% onsite)
💼 Role: WFM ManagerWhat You'll Do:
📊 Develop accurate forecasting models and capacity planning
📅 Create optimal scheduling strategies and resource allocation
📈 Monitor real-time performance and adjust staffing accordingly
🎯 Analyze workforce data and generate actionable insights
🤝 Collaborate with operations teams to meet service level targets
📋 Implement WFM best practices and process improvementsWhat We're Looking For:
✅ 5+ years of workforce management experience✅ Must have experience handling multiple accounts/LOB
✅ Proficiency in WFM tools and analytics software
✅ Strong analytical and problem-solving skills
✅ Experience in forecasting and scheduling methodologies
✅ Excellent communication and leadership abilities
✅ Knowledge of contact center operations preferredReady to optimize our workforce? 🚀 Apply now and let's achieve excellence together!

Tap Growth ai

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