Description: With more than 14,000 employees and an 11,000 seat capacity, EGS boasts of a large Philippine presence in Metro Manila, Clark, Ilocos & Davao servicing US Domestic and International Banking, Healthcare, Publishing, Travel, Telecommunications, Technology, eCommerce / eRetail and Transportation. Duties and Responsibilities: Can successfully communicate with customers to gather information and learn about their needs and expectations Collaborate with others to ensure the customer issues are resolved Understands the concept of 'solution delivered'on first contract Qualifications: Must have excellent English communication skills Should be at least 18 years old Must have completed high school and/or at least one year in college in any field Preferably with collections, sales or customer service experience in a call center industry (exposure to international clients would be an advantage) Must possess excellent listening and problem-solving skills Must have working knowledge of computers and the internet can type 25 wpm Ability to multi-task in a fast-paced environment Applicants must be willing to work in Quezon City/ Cubao, Quezon City / Bluewave, Marikina / The Fort, Taguig / Sta. Mesa / Alabang, Muntinlupa / Clark, Pampanga / Ilocos / Davao Fresh graduates / entry level applicants are encouraged to apply Full time positions are available Requirements: Skills: Good Communication (listening, verbal, written), Computer/Technical Literacy, Adaptability/Flexibility, Fast Learner