Revenue Operations Analyst
- Makati City, Metro Manila
- Permanent
- Full-time
We are looking for a highly motivated and detail-oriented person to join our dynamic Renewals Operations team supporting OpenText’s Digital Renewal Center (DRC. The DRC is responsible for software and subscription renewals across all major lines of business. In this pivotal role, you'll be instrumental in shaping the eƯiciency and eƯectiveness of our software and subscription renewal processes. This is an excellent opportunity for an individual eager to learn, contribute, and grow within a fast-paced technology environment. Reporting to the Manager, Renewals Operations you will primarily focus on documenting DRC renewal workflows across various Lines of Business and systems with a view to identifying opportunities for optimization. Additionally, you will provide essential enablement and system support to DRC Renewals Representatives based in Manila, ensuring they have the tools and knowledge to succeed, and offer on-site assistance as needed.You Are Great At:Process Documentation (60%):
- Work closely with renewals operations team members and renewals representatives to comprehensively map and document all existing DRC renewal processes.
- Create clear, concise, and user-friendly process flowcharts, standard operating procedures (SOPs), and training materials.
- Maintain and update process documentation regularly to reflect changes and enhancements to the DRC model.
- Identify gaps or inconsistencies in current documentation and develop solutions to address them.
- Assist in identifying bottlenecks, ineƯiciencies, and areas for improvement within renewal workflows.
- Support the implementation of process enhancements, automation initiatives, and best practices.
- Work with Reporting Operations team to develop reports that measure process performance that will help drive optimization efforts.
- Collaborate with cross-functional teams, including sales, IT, finance and product, to ensure seamless process integration.
- Assist in developing and delivering enablement materials and training sessions for renewals representatives on new processes, tools, and best practices.
- Provide direct, on-site support to renewals representatives, addressing immediate process questions and troubleshooting issues as they arise.
- Act as a resource for renewals representatives, guiding them through complex process scenarios.
- Gather feedback from representatives to continually improve enablement resources and operational support
- A minimum of a Bachelor’s degree, ideally in Business, with a minimum of 3 years work experience
- Experience in renewals of subscription / license-based software solutions in a fastpaced technology environment a definite asset
- An aptitude / drive to understand the workings of enterprise systems such as CRM (e.g. Salesforce Lightning) and a working knowledge of ERP systems (e.g. SAP, Netsuite)
- Passion, backed by business acumen and superior communication skills
- Adaptability in the face of a rapidly changing business as well as a customer focused mindset
- Ability to build SalesForce and PowerBI reports and dashboards a definite plus
- Advanced knowledge of MS Excel (formulas, power pivot) is an absolute must
- Experience with Smartsheet, LucidChart, Power Point, Outlook, and Word is an asset Worktime Flexibility / Travel Requirements:
- The role is based at one of OpenText’s offices in the Philippines and requires in-office attendance in accordance with local laws and regulations. 3x a week RTO, every Tuesday to Thursday.
- Open to work on US business hours, 9:00 AM to 5:00 PM Eastern time