Senior Cloud Services Analyst
- Philippines
- Permanent
- Full-time
- Collaborate with Technical Support, Sales, Development, and Implementation teams to validate and promote the stability of new releases.
- Lead efforts to eliminate knowledge gaps across legacy, current, and future products and services and stay current with Tyler's evolving technology landscape across security, deployment, integration, infrastructure, observability, and compatibility.
- Serve as a primary escalation resource, resolving issues in ECHO, Tyler Deploy, and client environments (on-prem and cloud).
- Apply advanced skills in AWS resources, Terraform, PowerShell, GitHub, DataDog, Octopus Deploy, KeyCloak, and Atlassian (Confluence, Jira).
- Administer Windows servers and Microsoft SQL databases.
- Create and maintain comprehensive documentation for internal and stakeholder use.
- Optimize AWS resource usage to balance performance and cost.
- Independently manage high-priority issues, using available resources and communicating status to leadership.
- Support team planning and long-term strategic initiatives through effective project management and execution.
- Participate in an on-call rotation using PagerDuty.
- Pursue advanced certifications and professional development to deepen technical expertise.
- Execute the design, development, and delivery of operational and strategic reports using data from internal platforms and cloud environments.
- Collaborate with the Technology Integration Manager to align reporting outputs with leadership priorities, ensuring accuracy, timeliness, and actionable insights.
- Bachelor's degree in computer science, IT, or engineering, or equivalent experience.
- 2+ years of experience in technical support, system administration, dev ops, or supporting Tyler's Enterprise ERP products in a technical capacity.
- Strong analytical and problem-solving skills.
- Strong communication skills across technical and non-technical stakeholders.
- Experience using observability platforms and cloud-native technologies (
- Experience using scripting languages, infrastructure as code, and Git-based source control (Example Terraform, PowerShell and GitHub)
- AWS Cloud practitioner certification preferred.
- Experience in administering Microsoft Windows OS