AU RTO Student Support Officer (WFH) | ZR_1193_JOB

• At PeoplePartners, we’re all about connecting great people with opportunities that actually move their careers forward. As a Great Place to Work certified company, we’ve built a culture that puts people first—where growth, support, and global exposure are part of the everyday experience.

• You’ll work with international clients, gain hands-on experience across industries, and be surrounded by a team that values ownership, collaboration, and continuous improvement. It’s fast-paced, people-focused, and built for those who want to do meaningful work.

• This is more than just support—it’s about being part of someone’s success story.

• As an AU RTO Student Support Officer, you’ll guide students from enrolment to completion, making sure nothing slows them down along the way. You’ll be the steady hand behind the scenes—keeping records accurate, communication flowing, and engagement strong.

• If progress had a backbone, it would look a lot like you.

• Provide phone and online support to students, handling enquiries and issues.

• Conduct onboarding and student induction sessions.

• Monitor student progress and follow up to maintain engagement.

• Maintain accurate student records, including enrolments, progress, and completions.

• Perform high-volume data entry with strong accuracy.

• Troubleshoot basic system or access issues.

• Coordinate with trainers and internal teams.

• Ensure compliance with documentation and record-keeping standards.

• Minimum 2+ years of experience in customer support, student support, or client-facing roles.

• Experience using CRM systems and digital tools.

• Strong data entry accuracy and attention to detail.

• Good time management and ability to handle high-volume workloads.

• Strong written and verbal communication skills.

• Ability to work remotely and independently.

• Experience in RTO, education, or training environments.

• Familiarity with LMS platforms.

• Work with global clients in the education and training space.

• Be part of a people-first culture that values support and collaboration.

• Access learning and development opportunities to grow your career.

• Join a team that promotes accountability, consistency, and shared success.

• Enjoy a work-from-home setup that supports productivity and balance.

• Thrive in a structured environment where your work directly impacts outcomes.

• Work Setup: Work From Home.

• Schedule: Monday to Friday.

• Hours: Day-shift (AWST).

• Employment Type: Full-time.

• Permanent Work-from-home setup

• Company-provided equipment

• Secondary Wi-Fi Modem

• 21 Leave Credits Annually - Leave benefits begin on Day 1.

• 100% conversion of UNUSED leave credits

• HMO on Day 1

• 13th Month Pay

• Monthly Gift Voucher

• Milestone Tokens (Birthday/Anniversary/Christmas).

• A Life Beyond the Screen #WorkLifeBalance.

• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

People Partners