Civil Engineer (Technical Support)
Bentley Systems
- Manila City, Metro Manila
- Permanent
- Full-time
-Teaching engineers and designers how to best use the available civil engineering and survey software tools to accomplish their project goals.
-Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project.
-Producing training materials and multimedia materials used to train users in the use of the design software.
-Serving as primary support liaison between Bentley and users.
-Occasionally travelling to user sites to perform training and consulting.
-Conveying user feedback to product development staff. Presenting user requirements in the form of specification to software developers for the development and enhancement of program commands and workflows.
-Possessing thorough knowledge of company’s products and other applications used by users.
-Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality and bugs/enhancements.
-Keeping users informed of how and when problems are resolved.
-Being involved in any additional follow up, testing and troubleshooting.
-Appropriately referring issues to other support and quality assurance areas.
-Promoting and maintain a high quality, professional, service-oriented company image among usersWhat You Bring to The Team / Required Knowledge, Skills, Abilities, and Experience:-Civil engineering degree or equivalent experience in road, rail, and site design
-English Language Proficiency
-Prior experience with OpenRoads Design, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D strongly preferred
-Excellent written and verbal communication skills
-Strong critical thinking skills and a desire to solve problems
-Self-motivated, proactive with a strong desire to learn
-This role does not require travel.
-The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.What We Offer:-A great Team and culture – please see ourRecruitment Video
-An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
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