SUMMARY The Advanced Support Technician serves as part of the customer-facing Managed Services team, working across a broad range of technologies and collaborating with various business areas to support incidents, problems, and requests. This role involves providing advanced technical assistance, particularly in Windows Server platforms, Microsoft Office 365, and SharePoint environments, and acting as an escalation point for complex issues. JOB RESPONSIBILITIES Assist with setup, configuration, and migration of client workloads to Microsoft Office 365 and SharePoint. Troubleshoot help desk tickets related to SharePoint, Office 365, Azure, Hyper-V, and clustered server environments. Resolve issues remotely using screen sharing and remote access tools. Participate in on-call rotation. Document all work performed in the ticketing system and ensure it is consistently updated. Monitor and manage server performance, applying corrective measures as needed. QUALIFICATIONS Post-secondary education in IT/Computer Science or equivalent. 5+ years of IT experience, with at least 2+ years in an MSP or similar role. Strong hands-on experience with SharePoint and Office 365 environments. Solid understanding of Windows Server operating systems (2012, 2016, 2019, 2022). Experience with NOC monitoring tools (preferably ConnectWise Automate). Proficiency in backup systems, including Azure Backup. Experience with Windows Patch Management systems. Excellent troubleshooting and problem-solving skills. Strong customer service orientation with outstanding communication skills. Ability to work effectively in a team environment. Attention to detail, adaptability, persistence, and strong time management skills. CERTIFICATIONS (Preferred but not required) Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified Solutions Associate (MCSA) Relevant Microsoft 365 or Azure certifications JOB REQUIREMENTS Should be willing to accept a long-term work-from-home arrangement. Should be amenable to a permanent night shift schedule. Show more Show less