Application Support Specialist

• Provide first and second-level support for software applications
• Troubleshoot and resolve application-related issues
• Monitor application performance and system alerts
• Document support procedures and issue resolutions
• Collaborate with development and infrastructure teams
• Assist in application testing and deployment
• Train end-users on application functionality
• Escalate unresolved issues to appropriate teams
• Maintain knowledge base and support documentation
• Participate in on-call support rotation

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of experience in application support or IT helpdesk
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• Experience with SQL and database management
• Familiarity with ITSM tools like ServiceNow or Jira
• Ability to work independently and in a team
• Knowledge of scripting languages is a plus
• Understanding of software development lifecycle
• Customer-focused mindset

Octal