Customer Service Representative | Onsite in Imus Cavite
Imus, Cavite
Permanent
Full-time
15 days ago
For faster process, Send your updated Resume and WhatsApp number to [HIDDEN TEXT] and Indicate "CSR Application" to the Email Subject. Also, kindly provide your WhatsApp or Viber number for easier communication, and specify if it's for WhatsApp or Viber. Qualifications: At least 1 year experience in a BPO Company At least 6 months Outbound Sales 1. Communication: Excellent verbal and written communication skills with strong problem solving abilities. 2. Detail-Oriented: Highly organized with a strong attention to detail. 3. Adaptability: Ability to work effectively in a fast-paced environment and adjust to changing priorities. 4. Technical Skills: Proficient with CRM software and other customer service tools. 5. Teamwork: Ability to work independently and collaboratively as part of a team. 6. Attitude: Positive attitude and strong work ethic. 7. Education: High school diploma or equivalent required. Job Role: 1. Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally. 2. Issue Resolution: Address and resolve customer complaints related to damages, order discrepancies, and other concerns effectively. 3. Order Follow-Up: Provide updates on order status and follow up with customers on outstanding orders. 4. Internal Communication: Collaborate with sales teams and other internal departments to resolve customer issues and ensure satisfaction. 5. Record Keeping: Update customer records and track orders to facilitate accurate and timely issue resolution. 6. Process Improvement: Identify recurring customer issues, suggest process improvements, and report findings to management. 7. Team Collaboration: Work with other CSRs and teams to ensure seamless customer service and support. Show more Show less