Genesys Solutions Consultant

• Working alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions:

• Managing assigned prospects/customers to help progress sales opportunities.
• Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.
• Ensuring Sales Account Executives are being supported properly.
• Your role as a Solutions Consultant is to act as a link between the customer's needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities.
• You will develop and apply best practice principles in the areas of Solutions Consulting, and have a good understanding of Service
• Design methodology, and be able to engage effectively with executive and middle-level management.

• They seek to understand customer requirements through consultative discovery efforts.
• Using a service design methodology, they uncover gaps in the customer experience (CX).
• They work with the customer to co-create solutions to bridge the CX gaps.
• They bring a unique perspective in matching Genesys solutions to customer requirements.
• They can address the needs of both business and technical influencers.
• They are effective at handling objections and demonstrating value.

• Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership.
• Work with talented colleagues who will help you increase your knowledge and experience in the industry.

• Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote.
• Strong time-management and organization skills.
• Ability to multitask and manage multiple streams of work simultaneously.
• Strong written and verbal communication skills.
• Ability to work and communicate effectively with internal stakeholders.
• Analytical ability (analyzing and reporting skills).
• Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)
• Proven record of meeting/exceeding established goals.
• Ability to communicate and present to management as required.
• 3+ years previous business experience in one or more of the following areas:
• Software-specific Solutions Engineering (especially Cloud or SaaS Solutions, Microservices, etc.).
• Consulting experience in a software environment.
• International experience in Solutions Engineering or consulting experience is a plus.
• Enterprise software or contact center industry experience a plus.

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