Credit Card Operations Manager

GoTyme PH (Philippines)

Quezon City, Metro Manila
Permanent
Full-time

3 days ago
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About GoTymeGoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.About the roleLead the end-to-end operations of GoTyme’s Credit Card portfolio, covering card lifecycle management, authorization & clearing flows, billing & statement generation, disputes & chargebacks, collections operations support, reconciliation & settlement, scheme compliance (Visa), vendor/processor governance, and operational excellence. The role ensures scalable, compliant, and customer-centric operations while building strong controls, automation, and data-driven improvements to support portfolio growth.

Credit Card Operations Management

Own end-to-end credit card operational processes including:

Card issuance & activation
Credit limit maintenance
Billing & statement generation
Interest & fee computations
Payments allocation & reversals
Card blocking/replacement

Oversee daily reconciliations (T+1) across authorization, clearing, billing, GL, and settlement accounts.
Ensure zero aged recon breaks and accurate GL postings.
Manage chargebacks & disputes in accordance with scheme timelines and internal policies.
Monitor billing accuracy, finance charge application, and refund processing.
Ensure compliance with BSP regulations, AMLA, Data Privacy Act, AFASA, PCI DSS, and scheme rules.
Drive improvements in authorization approval rates and minimize issuer-caused declines.
Lead vendor governance (processor, scheme, collections partners) including SLA monitoring and service reviews.
Billing, Collections & Portfolio Controls

Oversee billing cycle integrity, statement accuracy, and due date management.
Ensure correct implementation of interest computation, fees, installment conversions, and promo programs.
Support Collections Operations in operational alignment and data integrity.
Monitor delinquency-related operational risks and ensure proper system tagging & reporting.
Operational Excellence & Automation

Identify automation opportunities in disputes, billing adjustments, reconciliation, and reporting.
Reduce manual interventions and turnaround times through workflow improvements.
Define operational KPIs and dashboards (billing accuracy, recon aging, disputes TAT, complaint SLAs).
Lead root-cause investigations and permanent fixes to systemic issues.
Stakeholder & Scheme Governance

Lead Visa service governance (incident management, compliance attestations, scheme reporting).
Prepare monthly management reports covering:

Portfolio operational health
Incident trends

Financial & reconciliation status
Regulatory updates

Partner closely with Product/Business, Engineering, Risk, Finance, Compliance, and Customer Experience.
People & Ways of Working

Build and lead a high-performing credit card operations team.
Set performance standards and clear development plans.
Establish strong SOP documentation and control frameworks.

RequirementsMust Haves

Bachelor’s degree in Finance, Accountancy, Banking, IT, Engineering, or related field.
Minimum 6–8 years in card operations, with at least 3 years in credit card operations.
Strong understanding of:

Credit card billing cycles

Revolving interest computation

Installment programs

Chargeback lifecycle

Scheme rules (Visa/Mastercard)
Experience managing processors and vendors.
Regulatory: BSP regulations, AMLA, Data Privacy Act, PCI DSS fundamentals is a plus.
Operational rigor & controls mindset; strong attention to detail and documentation discipline.
Analytical problem‑solving; uses data to identify failure modes and drive permanent fixes.
Stakeholder management across Product, Engineering, Risk, Finance, Compliance, and external partners.
Leadership & coaching; builds a high‑performing, customer‑centric team.
Resilience & ownership; comfortable with on‑call rotations and time‑critical decisions.

GoTyme PH (Philippines)