Supervisor - Brokerage

Paranaque City, Metro Manila
Permanent
Full-time

17 days ago

Company DescriptionBecome a member of a global community! Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 212 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job DescriptionSUPERVISOR CORE COMPETENCIESEmployee Development (Supervisor, All)In conjunction with department leadership, properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Participates in regular one-one-ones and an annual review for employees. Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training each year and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.Business Development (Supervisor, Branch Product)Assists department leadership with growing the product's business through involvement in sales and retention programs. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team.Financial Excellence (Supervisor, Branch Product)Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include: reviewing accounts receivable, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses.Operational Excellence (Supervisor, Branch Product)In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics. Monitors department process flow while constantly looking for areas to improve efficiency and customer service. Assists with managing capacity and productivity of department and team members.People:

Identify with manager, develop and mentor your No. 2
Allocate workloads within team to ensure smooth operations during peak activity or staff absence
Ensure team meets company standards of 52 hours training per year per employee
Ensure that the new hires complete company's mandatory training within the first 6 months
Support the manager where needed:
Participate to staff appraisals, and at a minimum once per year per employee
Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.
Contribute to the effective weekly department meetings with team.
Review department goals and business plan periodically with team to ensure buy-in and accountability.

Operations:

Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per the DLSOP.
Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:

ECS report (weekly)
Customs import stat1 (daily)
Support the manager in the following areas:
Ensure all Customs Authorizations are valid - Transit guarantees, customer IPR/OPR/Warehousing authorizations
Monitor undischarged Transit forms
Monitor duty deferment usage and levels
Monitor license/visa applications
Ensure all documentation present for archiving purposes
Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)

Customer -Support the manger and or the sales department where needed:

Make 5 calls per week - Retention/Sales
Ensure all new business is transitioned correctly
Report all calls - sales and retention activities in CRM
Issuance of customs proposal

Finance:

Follow up the customs guarantee for various operations
Follow up refunds with customs authorities
Follow AR report - review, delegate, chase
Ensure every account has a credit limit and check for credit extension when needed
Department P&L - review, identify, plan

Compliance:

Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)
Be open to implementing new system changes and enhancements with your team.
Be involved and suggest system/process improvements.
Set the tone of this environment within your team.
Audit of files in accordance to AEO
Management of customs system
Send client report requests through the available database (expo request, expo reporting)

EXPEDITORS CORE COMPETENCIESExceptional Customer ServiceExceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).Job ExecutionConsistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.ReliabilityConsistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.CollaborationDisplays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.CommunicationEffectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.CultureExhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Personal Growth and DevelopmentParticipates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.QualificationsKnowledge:

Expeditors company policies and procedures knowledge
A good understanding of Expeditors' products, services and systems
Strong market and competition knowledge
Good knowledge of customs brokerage process and system essential
Good knowledge of customs legislation, especially with regards to classification, valuation and origin
Understanding of ocean, transcon and air documentation process
Knowledge of air, road and ocean transport
Good knowledge of incoterms
Hazardous Materials certification (preferred)
Well rounded knowledge of the customs tariff and customs system
Working knowledge and experience of the customs regulations

Skills:

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Good Microsoft Office skills (Excel, Word etc.).
Pro-active, strong organizational skills.
Fluent in English
Proven negotiation skills
The ability to troubleshoot and solve problems quickly and effectively
The ability to maintain a privileged relationships with the customs authorities

Behaviours:

Emotional resilience
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Role model of integrity and pride for all employees
Proven leadership attitude and background

Education and Experience:Minimum of 2 years CHB experienceLCB is an advantageGlobal logistics industry knowledgeGood computer skills (e.g., MS Excel, MS Word)Proven problem solving, interpersonal, communication and leadership skillsDeep understanding of process fundamentalsExpeditors company policies and procedures knowledgeExpert knowledge of customs brokerage and/or import processes and systems essentialStrong knowledge of customs legislation, especially with regards to classification, valuation and originUnderstanding of ocean and air documentation processGeneral knowledge of air and ocean transportSound understanding and knowledge of incotermsHazardous Materials certification (preferred)Well-rounded knowledge of the customs tariff and customs systemUnderstanding of Other Government AgenciesWorking knowledge and experience of the customs regulationsAdditional InformationExpeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health & Dental Plan: Medical Insurance (including immediate dependent)
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
With provision of 26 days Work-from-Home Set-up per year.

All your information will be kept confidential according to EEO guidelines.

Expeditors

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