We're Hiring: US Human Resources Generalist ! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered! We are currently on the lookout for a US Human Resources Generalist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant! Role : US Human Resources Generalist Work Arrangement : Work from Office Location : Philippines - Makati Schedule : Night shift Position Overview & Objective: The Human Resources Generalist is expected to focus on compliance within the Employee Relations arena. In this client-facing role, the Human Resources Generalist provides Tier- 1 level HR guidance and support to our clients. This role is part of a Human Resources team that strives to be a trusted advisor, while providing guidance through in- depth experience, sound research, compliance and HR Best practices. Primary Responsibilities: Provide heavy telephonic employee relations guidance for various issues and resolution Utilize a ticketing system to track and respond to client inquires (front- line) Meet demands of Service- Level Agreements (SLA's) on a day-to- day basis Attend Welcome Calls & HR initial calls for new clients, while fact finding through an HR Services Discovery Interpret and provide guidance regarding employment law; to include wage and hour Provide guidance on leave administration, specific to state and federal law Assist client contact with impartial and thorough employee relations investigations Recognize and escalate concerns regarding clients with potential risk and liability to HR department leadership. Create handbooks utilizing an electronic handbook generator and facilitating Q&A discussion with client Identify and create policies as needed Create job descriptions; research salary and wage data; Provide clients with various reports to support HR related processes for worksite employees Assist with identifying, creating and scheduling customer HR compliance training as requested Assist leadership with special projects, process improvements and strategy Other duties and projects as assigned Qualification and requirements: HR Certification (PHR or SHRM- CP) 1-2 years' experience in a PEO environment Excellent customer service and follow up skills Ability to clearly and accurately communicate, translating complex HR subject matter and deliver solution to managers and C-Suite client contacts Natural relationship builder with ability to thrive in a high-volume environment Demonstrates emotional intelligence with a client centric attitude Preferred Qualifications: Restaurant or Hospitality industry experience Degree Level or Equivalent Combination of Education & Experience Bachelor's degree is preferred 1-3 years HR experience Non-negotiable skills & requirements: HR Certification (PHR or SHRM- CP) 1-2 years' experience in a PEO environment Excellent customer service and follow up skills Ability to clearly and accurately communicate, translating complex HR subject matter and deliver solution to managers and C-Suite client contacts Natural relationship builder with ability to thrive in a high-volume environment Demonstrates emotional intelligence with a client centric attitude Perks & Benefits: Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment Flexible leave credits which may be used for vacation, emergency and sick leaves Superb and exciting Mid-Year Parties - with items to give away and cash prizes! Endless opportunities for career advancement Exclusive ATM inside the office for employee&aposs convenience Annual Performance Review with Salary Increase We set you up for success with a company-provided PC/Laptop and fiber internet connection Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays! Top notch workplace with first class VIP lounge and game rooms Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues International career growth and connections Unlimited cash incentives for hired referrals Mental Wellness Employee Assistance program through Lifeworks In-house psychiatrist available to support employees' well-being Become part of the Employee Share Units program Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc. Cloudstaff : Build Your Career, Anywhere Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We&aposre passionate about creating a work environment that fosters your professional growth and overall well-being. Why Cloudstaff is the #1 Workplace Award-winning Culture: We&aposre committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment. **To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.** Show more Show less