RemoteVA PH is hiring a highly skilled IT Support Specialist to provide remote support and technical troubleshooting across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This role requires a solid understanding of cloud platforms, scripting, and IT ticketing systems. The ideal candidate is proactive, analytical, and thrives in a fast-paced virtual environment.Key Responsibilities-Provide technical support for Microsoft 365 and Google Workspace tenants-Troubleshoot issues in QuickBooks Desktop and Online environments-Use NinjaRMM and ticketing tools (e.g., Gam Ninja) to monitor and resolve incidents-Create and maintain IT scripts for automation and task optimization-Respond to, track, and resolve IT support tickets within defined SLAs-Communicate effectively via Microsoft Teams and maintain high service standards-Document troubleshooting steps, resolutions, and common issues for the knowledge baseRequirementsQualifications-Minimum 2 years of IT support experience-Proficient in troubleshooting Microsoft and Google Workspace issues-Hands-on experience with RMM and ticketing systems-Basic to intermediate scripting knowledge (PowerShell, Bash, or others)-Familiarity with accounting software, especially QuickBooks-Strong communication and remote collaboration skills-Ability to work night shifts and manage tasks independentlyTools & Platforms You'll Be Working With-QuickBooks (Desktop/Online)-Microsoft 365 Admin Portal & Teams-Google Workspace Admin Console-NinjaRMM & Gam Ninja Ticketing Tool-Office Applications (Word, Excel, Outlook, etc.)BenefitsSalary: USD 700–750/monthWork Setup: Work from HomeSchedule: Full-Time | 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time)📩 To Apply:Send your CV and portfolio to: mondilla.jay03@gmail.comSubject Line: IT Support Specialist - [Your Full Name]
