Description: Responsible for managing a team of up to 10 Administrators to perform and improve the cash application process manage operational SLA's, efficiency, accuracy and productivity. Ensure compliancy with SOX and PCI. The role is also responsible for a full spectrum of people management functions e.g. hiring, training etc. The supervisor accounts receivable will be responsible for distributing the workload, controlling the quality of the output and handling/processing the incoming refund requests within SLA. The Supervisor will be the first point of escalation for all cash application/refund issues that the AR administrator will encounter. As accounts receivable is the main and first point of contact for queries around incoming payment for multiple departments and entities the Supervisor Accounts Receivable is responsible for maintaining the communication and developing the quality levels of such. System enhancements will be developed, tested, documented and communicated by Supervisor of Accounts Receivable. Responsible for managing the AR team (up to 10 FTE's) by providing clear leadership, communication and direction. Responsible for yearly target setting and evaluation of the PDP's. Duties and Responsibilities: The Order to Cash (O2C) department is responsible for accounts receivable, cash application, Refunds, credit control & collections and some of the billing activities. The Accounts Receivable department is part of the Order to Cash department and operates globally out of 3 locations, Amsterdam for the EMEA region, St. Louis for the America's and Singapore for APAC. Each team is headed up by a regional manager which reports to the Global Head of O2C. The Accounts Receivable department is mainly responsible for the efficient and effective operational management of the AR bank accounts (also for security, technical or infrastructure related matters), cash reporting and escalation point for urgent and critical AR related issues. Due to the corporate structure of the company, also payments related to other entities are received and passed on via intercompany. The payments are related to journals, books, Science Direct, advertising which totals to approximately 75% of the company's revenue. Timely processing and allocation ensure efficient order processing and contribute to effective credit control. Qualifications: Complimentary Competencies v Displays High Integrity and Honesty v Develops Strategic Perspective v Connects the Group to the Outside World v Establishes Stretch Goals v Innovates v Practices Self-Development v Inspires and Motivates others to High Performance v Builds Relationships v Collaboration and Teamwork Technical Competencies O2C Process knowledge, basic global treasury management and banking, clear finance systems knowledge Requirements: At least 5 years' experience in an international O2C environment Bachelors level Finance/ Economics plus relevant management experience MUST be willing to work in UP Ayala Techno hub, Quezon City Skills: Problem Solving/Reasoning, Teamwork, Leadership/Management, Self-Management