HEAD OF COLLECTIONS ABOUT THE ROLEThe Head of Collections will lead and oversee all aspects of debt collections operations in the Philippines. The role includes driving monthly collection targets, managing internal teams and external partners, and ensuring process efficiency and compliance. A strong background in financial services and a results-driven mindset are essential. This position reports to the Director of Operations.IN THIS ROLE, YOU WILL Oversee the operations to ensure the monthly collection targets are met. Manages the entire collections department, including strategy, staff, and processes, to ensure the efficient and compliant collection of outstanding debts or payments. Responsible for developing and implementing collection strategies, managing staff, and maximizing recoveries while maintaining ethical practices. Plan, optimize, and manage the day-to-day work and processes of internal and external collection. Compile and report on the performance and progress of collectors. Review and approve processes and analyze collections to ensure they meet business needs and standards. Organize and participate in the recruitment, training, and assessment of the department staff. Be visible and accessible to the team, motivate it, answer professional questions, and monitor productivity. Prepare reports and other types of documents required by the direct supervisor. Keep lines of communication open with the board and managers to ensure continuous development and innovation in the department.WHAT YOU BRING: Bachelor's degree in business, Finance, Law, or a related field. Expatriates with strong collections experience preferred. 7+ years of experience in collections, with at least 3 years in a leadership role. Proven experience managing large-scale operations and delivering strong recovery results. Strong knowledge of local collections regulations, data privacy, and compliance frameworks. Excellent leadership, stakeholder management, and crisis-handling skills. Data-driven with strong analytical and reporting capabilities. Experience working with dialer systems, CRM platforms, and debt collection tools is an advantage. Background in financial services, fintech, or BPO preferred. Expatriates are preferred.
