Senior Technical Writer
ITRS
- Makati City, Metro Manila
- Permanent
- Full-time
- Plan, create new product information – Product Videos and demos, Training courses, How To articles, Technical References, FAQs, Release Notes, Quick Start Guides, User Guides, videos, CSH.
- Develop existing product documentation and media following user feedback.
- Use your expertise in technical communications to support other departments and teams that create customer-facing information. Help the organization recycle and repurpose existing content or provide consultancy on training content development.
- Create project plans that allow the delivery of high-quality sets of documentation.
- Build relationships and work with geographically distributed partners to ensure that you’re delivering product information that meets our clients’ needs.
- You will work with products that are developed by engineering teams based in UK, Sweden, Manila, New York and Netherlands.
- You will help set a strategy to meet goals and will be an active partner to help achieve them.
- Contribute to the development of context sensitive help, embedded help, and how-to-videos, training content.
- 4+ years of experience as a practitioner of tech comms best practices: topic-based authoring, single sourcing, content recycling, automation, minimalistic help, video creation.
- Experience in running projects from start to finish – creating project and content plans, delivering the plan, hitting milestones defined in the project timeline, adjusting project scope, and communicating with all partners.
- Experience creating documentation for software deployed in different environments, including on-premises, cloud, and SaaS.
- A understanding of how Tech Comms can really inform the customer and user experience.
- Experience using version control systems, authoring tools, HTML, markdown and related technologies.
- Talent for analysing, understanding, and resolving technical communication challenges for software products.
- Professional curiosity and instinct to challenge and understand „why” and „how”.
- Experience creating graphics and videos (for example, how-to videos).
- Experience creating training or e-learning content.
- Understanding of new technologies and willingness to research them to create content (for example, AI).
- Willing to work in a hybrid setup, reporting onsite at least once a week to our Makati office.
- Health Insurance for you and your dependents
- Supplemental Medical Claim
- Employee Assistance Program
- Retirement Plan
- Flexible Hybrid Working
- Enhanced Parental Leave
- Life Assurance
- Subsidies and Allowances