Collections Specialist II

Sterling

  • Taguig City, Metro Manila
  • Permanent
  • Full-time
  • 22 days ago
We have great people here and are looking for more. Come join us - you will love it!Job Title: Collection Specialist IIDepartment: Sterling CollectionsPosition Type: Full-TimeLocation: Work-From-HomeThis Is What You’ll Do:Collections for RISQ Asia PacificFollow up for paymentsEnsuring client response within stipulated time.Effective escalation of client queries.Resolving client queries through Calls / Emails.This Is The Job For You If You:Are comfortable with meeting daily work goals with a high degree of accuracyHave the ability to manage multiple priorities using time management and organization skillsHave the skills to work independently to follow directions as established by company or customerAre energetic, self-motivated, and detail-orientedAre a team player with the ability to work with a wide variety of people in local and remote locationsThis Is What We're Looking For:College graduate/undergraduateCollection’s background experience of at least 1 years in B2B collections, preferred, but not requiredExcellent English Communication Skills both Written and VerbalConfidence in dealing with clients offshoreStrong sense of urgencyExcellent time management skillsAble to focus on multiple assignments on a given timeTeam oriented personAbove average English communication skills (Written and Oral)Typing speed of at least 35 WPMAvailable to start in April / May 2024No suspension in the last 6 monthsNot more than 3 critical errors in the last 6 months (no active CAP written warning on file)No attendance issues (no active written warning on file) and zero instance of No Call/No ShowMust have a performance rating of at least 2.0/Successful in the most recent performance reviewMust have at least 1 year tenure in his/her current role (if applicant is from a different department) or at least 6 months tenure if coming from the same department/LOB.Employment Type: This is a full-time probationary position for 3 months. Confirmation to permanent role will be dependent on the employee’s performance. Selected candidate will be assigned in the day shift (APAC hours).Probationary Standards: To FollowFollow us:Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Sterling