Virtual Claim Support Specialist

Somewhere

  • Manila City, Metro Manila
  • Permanent
  • Full-time
  • 9 days ago
Virtual Claim Support Specialist (Independent Contractor)Location: Remote (LATAM, South Africa, or Philippines)
  • Philippines: $500 – $900
Industry: Private Investigations / Unclaimed Property Recovery
Schedule: Flexible, remote | Secondary shift after 3 PM MST for inbound inquiriesAbout the Role
Join a small, agile team at a licensed private investigative firm specializing in unclaimed property recovery. As a Virtual Claim Support Specialist, you will play a pivotal role in supporting marketing, sales, and operations efforts, ensuring that unclaimed property claims move efficiently from lead to payout. This is a multi-faceted role involving marketing coordination, sales support, and operational assistance.Key ResponsibilitiesMarketing Support
  • Collect, format, and prepare raw leads using Excel or MS Access
  • Verify, standardize, and clean lead contact data using public records and PI databases
  • Maintain “Stagnant” and “New” lead lists, and schedule direct-mail, email, and text campaigns
Sales Support
  • Monitor and respond to inbound emails, texts, and phone calls (secondary shift after 3 PM MST)
  • Send electronic Claimant Agreements (UPRAs) and track signatures
  • Manage “hot” vs. “cold” leads, triggering follow-up outreach as needed
  • Assist with onboarding new claimants and document submission
Operations & Virtual Assistance
  • Prepare meeting agendas and update Sales, Marketing, and Operations scorecards
  • Follow up with claimants regarding missing forms or identification
  • Contact courts, reporting companies, and government agencies for case-specific details
Qualifications
  • Data Savvy: Proficient in Excel, CRM systems (Salesforce), and data-cleanup methods
  • Strong Communication: Clear, friendly phone, email, and text correspondence
  • Attention to Detail: Meticulous in verifying lead info and tracking contract signatures
  • Organizational Ability: Comfortable juggling multiple lists, schedules, and agendas
  • Adaptability: Quick learner capable of switching between marketing, sales support, and operational tasks
Why Join Us?
  • Flexible remote schedule to work on your own hours
  • Performance-based compensation
  • Meaningful impact helping families recover valuable assets
  • Opportunity to grow skills in marketing, sales support, and operations

Somewhere