Technology Strategy Principal Analyst - Remote
- Pampanga
- Permanent
- Full-time
You will lead and support strategic technology initiatives across a global, remote-first team. This role requires a flexible, adaptable professional who thrives in dynamic environments and is comfortable with evolving responsibilities and priorities.You'll report to the Senior Principal, Technical Project Management. You’ll play a key role in driving IT process improvement initiatives that align with TTEC’s vision of delivering world-class customer solutions.During a Typical Day, You’ll
- Lead and manage global, cross-functional process improvement initiatives, including executive-level stakeholder engagement.
- Develop and maintain performance reports to support continuous improvement and operational excellence.
- Implement and monitor improvements using robust control planning and compliance measures.
- Communicate project performance and updates across all organizational levels.
- Create and deliver stakeholder presentations with supporting documentation and tools.
- Recommend and implement process standards and methodologies, providing Lean Six Sigma expertise.
- Support departmental improvements in tools, templates, and processes.
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI-Remote