Make your next big career move by applying as KMC Solutions' next Social Media Specialist! The role will require the jobholder to provide full support and take responsibility for the day-to-day Community Management (CM) across all client social media channels i.e. Facebook, Twitter, YouTube, LinkedIn, Instagram, etc, including the Client's Community platform, with the aim of providing best-in-class customer experience / engagement on social media. The main responsibilities of a Social Media Specialist include: Handle all social media interactions including: Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team. Engaging customer on our social media properties (contests, content, etc.) to drive feedback Social media monitoring around brand sentiment and reputation Moderate the content and engage the members on our community forum. Pick up trending issues and report them expeditiously to the team leader. Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely. Help with ad-hoc projects and tasks (social media & customer care related) Edit, proofread, and distribute content in a multi-channel environment. To apply, you must be an expert on the following requirements: Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn. Understanding of Social Media Marketing is a plus point. Ability to work independently and with initiative. Excellent English comprehension and writing skills for social media. Emotionally intelligent. Ability to work rotating shifts (including weekends and public holidays) and be flexible with overtime. The successful candidate must submit the following pre-employment requirements: Scanned copy of valid NBI Clearance Accomplished Medical or PEME Slip (covered by KMC) 2x2 & Half body picture with white background Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth). Photocopy of 2 valid IDs - front & back (government-issued) Clear copy of your Birth Certificate (PSA or NSO) Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team) Click to view the complete list of KMC's pre-employment requirements. KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!