Customer Service Agent (US Car Rental, Office-based)
- Mandaluyong City, Metro Manila
- Permanent
- Full-time
- At least 3+ years of experience on a similar role preferably worked with a client on a similar industry.
- The ideal candidate will be confident, organized, analytical and have excellent customer service skills.
- Good level of numeracy and literacy skills.
- Ability to work in a fast-paced environment.
- An interest in or knowledge of cars/vehicles is an advantage i.e. type of cars.
- Provide outstanding and exceptional customer service.
- Handling any rental customer queries / bill queries.
- Supporting customers with rental bookings, changes or cancellations.
- Delivering prompt and professional solutions for customer inquiries via phone (GoTo Softphone PC App) and online chat (ZenDesk), etc.
- Direct or route customer calls to appropriate personnel for assistance.
- Providing feedback to managers on customer service issues to branches.
- Increasing feedback and star ratings for all branches.
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA