JOB OVERVIEW A Lead Salesforce Consultant is considered an industry expert, with a passion for expanding knowledge of technology and business operations. He/She is a technical connector, collaborator, and communicator with a strong bias towards user empathy and understanding problems before identifying solutions. ABOUT YOU You&aposre the "roll-up-your-sleeves" type who is always willing to take on new and/or bigger challenges. You will be organised, adaptable, and capable of working across multiple projects and timelines. You will be a reliable source of information for each of the teams, with a curious mind, a desire to learn and excellent relationship management skills. KEY RESPONSIBILITIES Provide industry expertise, comfortable in conversing with executive level business-side clients on the opportunities, impacts and implications of Salesforce and other relevant technology. Provide input in the preparation of project proposals and solutions. Effective in understanding business needs and distilling the information into business and technical requirements. Develop prototypes to prove the solution approach and design. Managed and analysed complex business requirements and translating into the design of solutions, including product configuration, user stories, business rules, etc. Designing high-quality business solutions by contributing to a well thought out Solution Design from a functional and technical perspective. Lead and manage project delivery for small-medium engagements. Act as project manager, people leader, overseeing resourcing, budget and timelines. Oversees the work of a consultant team and are responsible for offering clients advice, recommendations and direction. Act as liaison between the clients and the project team during the build phase to continue and improve project delivery. Facilitate functional sessions with clients, including the ability to drive a client to decisions. Participate in the development of functional testing, perform SIT and unit testing, and deployment plans. Contribute to the growth of the practice through thought-leadership, development of solution accelerators, reusable assets and participation. Ownership of other operational areas - recruiting, onboarding, training, enablement, etc. Mentorship of other team members. MINIMUM QUALIFICATIONS Proven experience or knowledge in CRM preferably Salesforce Sales, Service and Experience Cloud. Extensive experience in analysis, design and development of medium to large, complex CRM systems or similar enterprise applications Consulting and implementation experience in translating business requirements to business solutions and customer outcomes. Executive presentation experience with excellent written and oral communication skills The ability to communicate complex procedures to other colleagues and clients Proven ability to build, manage and foster team environment Excellent written and verbal communication skills with the ability to adjust communication style by audience PREFERRED QUALIFICATIONS A proven track record of delivering Salesforce projects in a lead role, preferably in a consulting environment Experience with Agile or hybrid delivery methodologies A desire to work within a fast-paced, collaborative, and team-based environment Actively developing their professional network and giving back to the community through participation in user and other groups, events and organizations RECRUITMENT PROCESS Initial Interview: An introductory chat with our recruitment team to get to know you and your career goals. Screening: A brief follow-up to confirm skills, experience, and role alignment. Technical Assessment: A detailed evaluation with our hiring team to showcase your expertise. Final Interview: A conversation with our practice leads to dive deeper into the role. Job Offer: Successful candidates will receive a formal offer along with next steps. *The hiring process outlined is subject to change based on role requirements WHY JOIN MAV3RIK Be part of a highly certified, industry-recognised team - home to four Salesforce Certified Technical Architects. Work on complex, high-impact healthcare transformation projects that directly improve patient outcomes. Collaborate in a culture of innovation, learning, and impact - with global reach through Virtusa. Access to career development opportunities, certifications, and mentoring from some of the best in the Salesforce ecosystem. Show more Show less