Customer Experience (Learning Specialist)Makati (Hybrid Setup) | Iloilo (Onsite Setup)About the RoleWe're looking for someone who thrives in handling customer situations that aren't always straightforward. This role goes beyond scripted support; it's about thinking critically, communicating clearly, and showing genuine care in every interaction.At the same time, you'll play a key role in helping others grow. Whether through coaching, training, or simply sharing best practices, you'll support the team in building confidence and delivering better customer experiences.Why CooeeBecause we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – 'To be a part of transformation one person, one community, one business at a time.We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision 'to transform through connection'. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.What you'll be working on:Handle customer concerns that require critical thinking and empathySupport team members through coaching, mentoring, or training sessionsHelp simplify complex situations into clear, structured communicationShare insights and best practices to improve overall team performanceContribute to building guides, processes, and knowledge resourcesWhat we're looking for:Proven experience in customer service or other related rolesBackground in coaching, training, or leading others is preferredStrong communication skills with the ability to organize and simplify ideas clearlyProblem-solving mindset with a calm and thoughtful approachPassion for developing others and contributing to team growthJob Type: Full-time, Night ScheduleOnsite (Iloilo Office): Bldg. 2, 2nd Floor, Nelly Garden, Jaro, Iloilo CityHybrid (Makati Office): 901-C, 9th Floor, Vicente Madrigal Building, 6793 Ayala Avenue, Makati City, Philippines
