We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Student Account OfficerBeta Site, Ortigas City, PhilippinesReporting to: Team LeaderWe’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Student Account Officer, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.As a Student Account Officer, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.A SNAPSHOT OF YOUR ROLEYou’re the genie that fulfils our customer’s needs. As a Student Account Officer, you’ll represent the account and interact with clients through outbound calls and sales support. You will ensure presales enquiries are addressed in a timely and efficient manner in order to close the sale. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.Your day could see you:Establishes and maintains a high level of customer satisfaction in all sales transactions.Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.Possess excellent sales pipeline management skills.Identifies opportunities to up-sell and refer the service.Handles inquiries with regard to product and servicesHandle all incoming phone calls with courtesy and professionalism.Responsible for handling and resolving customer inquiries accurately timely.Work with other departments as needed.Responsible for maintaining customer files and accurate details from all calls through campaign CRM.Correct incomplete / incorrect sales.Coordinating well with other departments.Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.Understanding all the business and products’ aspects to provide proficient support.Participating in team activities such as team huddles, up-training, etc.Responding to inbound customer email inquiries with detailed responses and providing action accordingly.Handling all requests with due skill and care.Promoting and demonstrating Acquire’s values internally and externally.A BIT ABOUT YOUSales and Collections experience is a must1 Year experience in Sales BPO is a mustMeeting or exceeding sales/collections goalsReach out to customer leads through callingServes customers by selling products and meeting customer needsDoing outbound sales and collections callsAchieve agreed upon sales and collections targets and outcomes within scheduleWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:Collaboration: Brilliant jerks can be brilliant elsewhere.Impact: Do, get it done, create impact.Passion: Be positive, bring passion and energy.Transparency: A transparent team can help each with other.Join the A-Team and experience the A-Life!
