Manila City, Metro ManilaMakati City, Metro Manila
Permanent
Full-time
4 days ago
Job Description : Job Description Job Title: CALL FLOW SPECIALIST (Complete) Reports To: Pay Scale: Job No./Grade CFS1 Division/Dept Call Flow management FLSA: NON -EXEMPT Job Summary The Call Flow Specialist 1 helps to enhance the efficiency of business processes. Managing and submitting invoices for billing. Essential Functions • Scrubbing calls for billing • Create/Submit AFQ • Submit invoices to customers via TPS, mail, etc. • Review prior days calls for completion • Close calls in TPS • Manage TPS invoice rejections and approvals • Gather missing documentation from field personal that is persistent to billing • Submit invoices to Account Managers as specified by the Customer SOP for review Other Functions • Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit Job Requirements – Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • One or more years of experience as a quoter or expeditor in the HVAC/R industry a plus • Good Computer proficiency • High school diploma or general education degree • HVAC/R industry knowledge or experience preferred • Strong organizational and communication skills • Good customer service/phone skills and flexibility for handling a wide range of activities • Data entry for accurately processing invoices and payment runs • Self-motivated and work well with others • Demonstrates time management skills • Flexibility and desire to take on additional responsibilities • Willing to learn and grow with the company • Ability to work independently, multi-task and prioritize tasks with strict deadlines • Self-motivated and works well with others Physical Demands and Working Environment Work is performed in a standard office environment. Approximately 90% of duties performed are in a seated position. The employee must reach with hands and arms and talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Working Conditions • Extended work hours and on-call weekends during the Summer The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment and does not change the “at-will” relationship. The Arcticom Group reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Contact the Human Resources department (HR) with any questions.
