Insurance Claims Specialist - ENG
StaffRight View all jobs
- Central Luzon
- ₱40,000-55,000 per month
- Permanent
- Full-time
- Handle incoming calls related to First Notice of Loss (FNOL) and deliver excellent telephone customer service with empathy and professionalism
- Interact with policyholders, claimants, agents, and internal teams to support the FNOL process for Property and Casualty claims
- Enter FNOL report details, loss information, and claim documentation into the system
- Electronically file documentation and assist with services such as mitigation letters, towing/salvage coordination, coverage verification, and policy reviews
- Support the team by processing invoices and managing vendor coordination
- Maintain accurate client and policy records by entering up-to-date information into the system
- Spot opportunities to improve workflows and suggest more efficient ways to handle admin tasks
- Excellent written and verbal communication skills
- Prior experience in administrative support, preferably in an insurance or professional services setting
- Based in Mexico (strongly preferred, due to time zone alignment and team needs)
- Available to work in US time zones
- Available to start within 2 weeks from job offer
- Comfortable in using time-trackers (e.g. Time Doctor)
- Own laptop/desktop, noise-cancelling headphones, and webcam
- Reliable internet connection (at least 50 Mbps)
- Available backup equipment in cases of power and internet outages
- Proficiency with Microsoft Office tools and Google Workspace
We offer a monthly salary starting at PHP 40,000 - PHP 55,000, with flexibility for higher compensation based on your experience and qualifications. This is a full-time role requiring a 40-hour work week, and we make sure your expertise is valued and your contributions are fairly rewarded.🏥 Comprehensive Health Coverage:
Your health is our priority. We provide access to high-quality medical insurance, ensuring you and your loved ones have the support and care you need within your country.*✈️ Paid Time Off and Sick Leave:
We believe in work-life balance. Enjoy generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed—all while knowing your role is secure.🎉 Service Recognition and Rewards:
Celebrate milestones with our Elite VA program, where your commitment and achievements are honored through thoughtful rewards and heartfelt appreciation.