We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working Arrangement HybridJob DescriptionThe OpportunityThe customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Mandarin Medical Claims Associates with the resources to solve critical problems for the future of our business, which is why we need you.On the job you will:Input, analyze and determine the amount payable of medical claims made by Manulife Hong Kong Policyholders based on policy provisions and operating guidelinesEnsure completeness of all submitted documents and obtain missing information and invoices from medical providers as necessaryIssue correspondence to policy holders within a tight timelineEnsures accuracy of information entered in the systemRender overtime as required and mandated by management and Business UnitMinimum Requirements to Hire:EDUCATION: Must have a Bachelor's degree, 4-year course. Medical course is preferred but not required.EXPERIENCE: Prior experience is an advantage, BUT NOT REQUIRED. Fresh graduates are welcome to apply.SCHEDULE: Amenability to work on shifting schedules, weekends, and Philippine holidays (when needed)LOCATION: Amenability to work in U.P. Ayala Land Techno Hub, Quezon CityHYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)LANGUAGE REQUIREMENT: High proficiency in Mandarin (reading and writing, comprehension)Nice to Haves:Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)Prior background in claims processing and administrationWhat motivates you?You obsess about customers, listen, engage and act for their benefitYou think big, with curiosity to discover ways to use your agile mindset and enable business outcomesYou thrive in teams, and enjoy getting things done togetherYou take ownership and build solutions, focusing on what mattersYou do what is right, work with integrity and speak upYou share your humanity, helping us build a diverse and inclusive work environment for everyoneWhat can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to you:Our mission; to be a part of making Decisions Easier and Lives BetterA leadership team dedicated to your growth and successA bold ambition and set of goals to be a leader in driving transformation in our industryOur best. Every day.Learn more about opportunities with us at jobs.manulife.comAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
