Urgently Hiring!TORCH Solutions are in need of a TEAM LEADER for Work on SiteJob ResponsibilitiesMonitors team performance and oversees day-to-day operationsMaintains in-depth knowledge of account/sProvides feedback and coaching to a teamDrives performance, motivates and reinforces teamworkCommunicates relevant information to the team on a timely basisConducts up-training on process and policies update as neededMonitors and evaluates phone calls and emails for quality assuranceProvide feedback and quality evaluation coaching weeklyConducts annual performance reviewsProvides team performance reports and analysis.Recognizes high performance and rewards accomplishments.