Job Description Compliance to regulations and policies (pass audit and controls activities). Zero operational losses (no losses due to frauds, irregularities, negligence & errors). Proper complaints management (all customer complaints/feedback are immediately addressed to the satisfaction of the clients). Optimum productivity (streamlined operations, at least 90% efficiency index). Minimum operations cost (waste elimination and regulated overtime expenses). Adherence to established credit operations processes, design, and specifications. Qualifications Background on the operation function Show more Show less