Advisor Onboarding and Transitions Associate, Manulife Wealth

• Completing large volumes of new account openings, updates, and transfer documentation with precision.
• Conducting detailed data entry across multiple systems, ensuring correctness and adherence to regulatory standards.
• Reviewing documentation for errors, missing information, or compliance deficiencies prior to submission.
• Tracking all administrative activities through logs, checklists, and workflow tools to ensure timely completion.
• Processing transfer fee reimbursements and termination-related tasks (resignations, removals, retirements) with speed and accuracy.
• Escalating exceptions or irregularities to senior team members to ensure operational integrity.

• Collecting, validating, and securely storing due‑diligence documents (compliance, legal, KYA, licensing, registration).
• Ensuring documentation meets MFDA/IIROC regulatory standards and internal controls.
• Administering advisor code changes, category changes, servicing updates, office relocations, and signage requirements.
• Executing system updates to maintain data integrity and prevent downstream issues.
• Coordinating with senior specialists on complex or high‑impact practice changes.

• Identifying items that fall outside procedural guidelines and escalating them promptly.
• Partnering with senior specialists or team leads when encountering high‑impact, exception‑based cases.
• Maintaining transparent communication with internal stakeholders through timely status updates.

• Maintaining organized/accurate trackers, logs, and workflow documentation to support transparency and team efficiency.
• Applying consistent adherence to process standards and regulatory requirements

• Exceptional accuracy and attention to detail.
• Strong organizational and prioritization skills.
• Ability to manage deadlines in a fast-paced environment.
• Proficiency in Microsoft Office; ability to learn new systems quickly.
• Experience in financial services or IIROC/MFDA firms is an asset.
• Strong service orientation and professional communication skills.
• Demonstrates specialized expertise within onboarding processes, documentation management, and advisor transitions.
• Applies established methods and procedures to execute structured work accurately and efficiently.
• Works independently on well‑defined tasks and seeks guidance for ambiguous scenarios.
• Ensures quality and completeness of work while meeting operational deadlines.
• Provides guidance to less experienced team members on routine processes.
• Supports team continuity through consistent, reliable task execution.
• Applies understanding of how onboarding and transition processes support the broader Wealth Operations function.
• Uses awareness of business context to interpret tasks and escalate appropriately.

• Experience in the financial services industry preferably with an IIROC or MFDA firm is an asset
• Bilingual English/French skills are an asset but not required
• Experience with CRM or workflow management tools
• Familiarity with financial services or onboarding processes
• Basic understanding of compliance or document requirements (e.g., forms, KYC)

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife