IT Technical Support Engineer

LBC Express, Inc.

Ormoc City, Leyte
Permanent
Full-time

8 hours ago

Job Summary

The Technical Support Engineer primary responsibility is to provide IT-related technical support services to all LBC branches, hubs, and offices through phone, email, remote troubleshooting, and onsite by following the ITIL-based process. This includes providing regular updates to customers, coordination with different IT teams, escalating problems to management, and regular performance reporting on how all tickets were handled through close collaboration with different IT departments.

Duties and responsibilities:

Ensures compliance on IT SLA.
Manages all escalated events in collaboration with Servicedesk and immediate head.
Provides 2nd level technical support on tickets escalated by Service Desk and resolve within the defined service level agreements.
Provides regular user feedback within the defined service level agreements in a professional manner and by maintaining confidentiality.
Sets up PCs, peripherals, web camera, data equipment, productivity tools, and business applications for all LBC offices (i.e. existing, relocated, new) and ensures deployment in different locations in collaboration with concerned IT departments.
Helps in testing and user acceptance of Telco, LAN, CCTV and other projects with contractors and suppliers.

Job Specifications:

Bachelor’s degree in Computer Science, Information Technology, Engineering or equivalent.
Has at least 1 year working experience in providing IT Technical Support.
Preferably has working experience in retail and distribution systems for Cargo, Courier and/or remittance industry, financial services, and supply chain management.
Experience in large multinational organizational and ISO processes is a plus.

Working Conditions:

Onsite
Travelling is a must
Ormoc, Leyte

Entry Level / Junior, Apprentice IT and Software Logistics / Procurement 1 opening Bachelor's degree graduateThere’s More to LBC than Just Moving Boxes: LBC EXPRESS CAREERSHere at LBC, it's not just about moving boxes, we expand our capabilities and engage in various activities. In LBC, we follow a Talent Management framework revolving around career development and succession planning, training, rewards and recognition and a fun, healthy and safe workplace.We reward the Best of the Best through our prestigious Annual LBC Global Movers Awards. We promote engagement and wellness through our "EnJOY" programs. EnJOY is a play of words using Engagement and Joy, which aims to keep our employees engaged on the following facets: Me, Health, Family, and Money. We also have livelihood sessions for dependents to further aid in augmenting the household income of our employees.We put our employees' health and safety first! LBC has strict safety protocols in place, acrylic sheets in branches, foot baths, disinfection stations, UV and HEPA filters in our big facilities... you name it to keep everyone safe. LBC is recognized as one of the few companies in the Philippines who provided COVID-19 vaccinations and boosters to their employees.LBC cares not only for its employees but also its community. Through the LBC Foundation, we work to make a real difference in the lives of Filipinos by linking and bridging them to resources that will empower underserved communities across the country. The LBC Foundation has four main advocacies: education, environmental sustainability, community development and disaster relief. A huge part of the Foundation amplifies its mission through education by serving thousands of people, especially the young in marginalized and underprivileged communities to help foster learning, assist through scholarships and aid in the community development. The Foundation also extends to other projects by helping with environmental stewardship through tree planting and community clean-up drives. For calamities and even in the recent pandemic, the LBC Foundation is also there, helping in disaster relief, donations and ensuring upskilling and livelihood to communities needing aid, urgent assistance and even sustainability.Through LBC Express job hiring, we help turn ambitions into reality.

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