COLLECTIONS SPECIALIST

• Manage assigned accounts to identify unresolved invoices and responsible for collection activities of the company through continued and sustained contact with customers.
• Collects on past due accounts by contacting customers via phone.
• Makes a minimum of 60 outbound calls and work a minimum of 60 accounts per day.
• Contact customers based on scheduled work plan to obtain prompt payment and identify and reconcile disputes.
• Interview clients to establish payment arrangement, encouraging clients to utilize credit cards as payment options.
• Must communicate in a professional, friendly, pleasant, and tactful manner.
• Send correspondence to customers via email.
• Accurately document all accounts pertaining to payment arrangements and conversation with customers.
• Ensure AR contact information is routinely updated on the account.
• Locate customers correct addresses, phone numbers and information when needed.
• Follow-up with clients on overdue accounts.
• Respond to client account queries in a timely and professional manner.
• Overcoming stall tactics and objections.
• Identify delinquent customers and submit recommendation to management to place with third party collection agencies.
• Proactively manages and resolves aged accounts or accounts with no activity in accordance with department/company metrics.
• Communicate and work effectively with collections colleagues and colleagues from other departments to resolve customer disputes.
• Meet metrics set by management.
• Performing other duties as assigned to support the accounts receivable team.

• A minimum of 3 years of credit and collections experience in a high volume, fast paced business to business environment.
• Outstanding phone etiquette (communication and interpersonal skills).
• Excellent verbal communication, negotiation and people skills.
• Excellent knowledge of billing and collection processes.
• Intermediate to advanced Excel skills.
• Experience collecting from medical offices, hospitals as well as corporations and governmental agencies.
• Ability to understand and explain complex billing structures and invoice calculations
• Interface effectively with Customer Service and Sales Management to resolve billing issues
• Process improvement focused.
• Comfortable interacting with all levels internally and externally.
• Deadline and goal oriented.
• Strong problem-resolution and decision-making skills
• Effective at prioritizing daily workload and managing multiple priorities.
• Detailed oriented and exceptional follow up.
• Willing to work in night shift schedule
• Willing to work onsite in Ortigas

• BASIC - PHP 26,000.00 | NTA- PHP 3,000.00 | Proby
• BASIC -PHP 27,000.00 | NTA- PHP3,000.00 | upon reg
• BASIC - PHP 28,000.00 | NTA - PHP3,000.00 | 1st year anniv

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