Service Delivery ManagerWe are seeking an experienced and visionary Service Delivery Manager to lead the launch and management of this new office. This is a rare opportunity to build and lead a high-performing technical team that will be integral to delivering our core platform, insurance products, and support services globally.Key Responsibilities:Lead the operational launch of the Philippines Development Centre, overseeing recruitment, infrastructure setup, line management, and local compliance.Build and manage a multi-disciplinary team across various workstreams, including:Core platform development (back end and front end in C++, C#)Testing and quality assurance (manual and in-house tools)Insurance product analysis and development supportFuture team expansion may include:Customer support for a global marketWeb development (C#, ASP.NET, JavaScript, CSS)Insurance product algorithm development (proprietary tools)Document development (XML, XSLT, CSS)Systems operations supportEnsure the delivery of high-quality software and services by implementing robust processes, KPIs, and quality control frameworks.Collaborate closely with UK-based leadership to align on strategy, delivery timelines, and cultural integration.Drive continuous improvement initiatives to enhance team efficiency, scalability, and engagement.Essential Qualifications:Higher education degree.Fluency in business English.Proven leadership experience in managing software development or delivery teams (10+ FTEs).Strong track record of recruiting, mentoring, and retaining high-performing technical teams.Expertise in agile delivery, quality assurance, and cross-functional collaboration.Exceptional communication, problem-solving, and stakeholder management skills, especially in cross-cultural and global environments.A strategic mindset paired with a hands-on, “can-do” attitude.Comfortable working shift hours to overlap UK business hours.Desirable Qualifications:Strong technical background in software engineering, ideally within Microsoft environments.An MBA or other relevant professional certifications.
