About the Role: As a Customer Success Manager, you will be responsible for providing complete support to the Philippines customers for CleverTap on value realization, solution engineering and product adoption with the customer&aposs system, retain and grow CleverTap business by effective customer success management. What will you do :Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans) .Develop an intimate understanding of your customers' businesses, conduct health checks .Develop a network of champions within each account through education, coaching, and strong influencing skills .Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews .Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals .Be an expert on trends and best practices for digital marketing and analytics .Enlighten our customers with insights gleaned from their own data and industry trends .Ensure customers get maximum value from CleverTap by leveraging full platform functionality .Liaison between your customers and all the internal teams .Handle customer concerns with confidence, putting them at ease . What we are looking fo rMust hav e:Bachelor's / Master degree in Computer Science, Information Technology, Marketing, Business, or related field s.Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account Manag erStrong technical aptitude and basic understanding of SaaS platforms, mobile technologies, and digital marketing tool s.Knowledge and understanding of APIs, SDKs, and data analytics tool s. Good to ha ve:Understanding of customer lifecycle, retention strategies, and campaign manageme nt.Ability to speak in the following language - Filipino and Manda rinPost-Graduation- MBA - Marketing, PGDM, Diploma courses in Digital Market ing Measures of Succ ess:Retention Rates: Client renewal and churn r atesProduct Adoption: Depth and breadth of platform features utilized by clie nts.ROI Performance: Effectiveness of client campaigns / Engagement executed using our plat formClient Satisfaction: Measured through Net Promoter Score, Case studies published & feed backExpansion: Measured through upsell & cross-sell of our plat formWho you will report to: Director - Customer Suc cess Why jo in usContribute to a product backed by 11 technology patents, showcasing industry-leading innova tion.You are passionate about technology and its impact on the high-growth mobile technology spacePower personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices world wide.Flourish in an Environment that Nurtures Growth and Curi osity Lear n MoreGet to know us better before you apply!Check out our product documentation, blog, and customer stories to see how we work and what we value.Cle v er.AI BlogsRedefining Customer Engagement in the AI EraTesser actDB CleverTap Produc t Demo About Cl e verTap:CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands-including marquee Fortune 500 companies -to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2's Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relatio nships. At the forefront of our innovation is Clever.AI, driving the next wave of AI-powered engagement. With Clever.AI, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB , our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer eng agement. Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, S o Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. For more information, visit https://clevertap.com/ or follow us on Linke din and X.Join us in shaping the future of e ngagement. CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace. Show more Show less