Coordinator Data Proc Spt

• Provides Data Process support within an assigned service or product area. • Performs various Data Process duties, such as: o Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information, o Handling and processing product, service or other orders / requests, o Handling transactions associated with product / service changes, o Entering and updating transactional information into databases, spreadsheets or other systems, and o Handling and processing payments. • Maintains accurate records of client interactions, service requests, transactions and changes. • Maintains and delivers excellent service and relationships with client, franchises and other supported stakeholders. • Develops understanding of and adheres to regulatory requirements and Unisys business process outsourcing standards and policies. • Escalates complex and difficult to resolve issues per established protocol. • May have direct client interface.

Unisys